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Optum Store pharmacy services ended on May 31, 2023. We sincerely apologize for any inconvenience this may cause.
We know how important your medications are to you, and we want to make this transition as easy and worry-free as possible.
If you have a prescription you’d like to continue, contact your pharmacy of choice and ask them to request a transfer from Optum Store via fax number 650-618-1703.
If you need additional help, give us a call at 855-946-4463
Pharmacy Update FAQs
Contact your pharmacy of choice and ask them to request a transfer from Optum Store via fax number 650-618-1703.
The auto-refill program was discontinued on June 1st, 2023. Please ensure you have transferred your prescription(s) to a new pharmacy to continue treatment by following the instructions above.
Starting June 1st, 2023 you can access your prescription information by calling us at 855-946-4463.
If you are no longer taking the medication, you do not need to transfer the prescription. However, if there's a chance you may need it in the future, it's recommended to transfer it.
Starting June 1st, you will no longer have access to manage or refill prescriptions via Optum Store and Optum Store will no longer fill your prescriptions. If you have questions after June 1st, you can still call our customer support at 855-946-4463.
No, this will not impact any care conditions and your subscriptions for our on demand prescriptions. You will continue to receive and have access to this service.
While we're moving on from this chapter, our passion for helping you save money on prescriptions isn't going anywhere. Keep an eye out for exciting new developments in the future.