Shipping & Returns

Shipping Policy

We only ship to the contiguous United States, Alaska, and Hawaii (we do not ship to territories).

We ship to PO Box addresses.

Optum Store currently offers free ground shipping to the contiguous United States on all orders and free expedited shipping to the contiguous United States on all orders $50.00 and above (the subtotal must remain $50.00+ before sales tax to qualify).

Our flat rate shipping prices are $7.99 for expedited shipping and $5.49 for standard shipping. Any expedited and standard shipping charges are HSA and FSA eligible. Expedited and standard shipping charges can be paid using your HSA or FSA card.

Return Policy

We provide free returns for brand new (unopened and unused) items in their original packaging within 45 days of purchase date except prescriptions, breast pumps, lab test kits and other items that are marked not returnable. If you wish to return a product bundle, you must return all products in the product bundle in order to receive a refund.

If you experience issues with delivery or items, please contact us within 45 days to request a return.

Refunds will be returned to the original form of payment within 5-10 business days after receipt of your return.

To return a product, please contact the Optum Store customer care team by phone at (855) 946-4463 or by email at support@store.optum.com. The care team will provide you with a free return shipping label and walk you through the return process.

Shipping to Alaska and Hawaii

You can cancel or edit your shipment until our warehouse begins to prepare your shipment. Unfortunately, after our warehouse begins preparing your shipment your order can no longer be cancelled or edited.

Orders shipping to Hawaii and Alaska do not qualify for free shipping. All orders to Hawaii and Alaska are express shipped with a flat rate of $19.99 applied at checkout. Orders may take up to 10 days for delivery when shipping to Hawaii or Alaska.

The US Department of Transportation (DOT) restricts the shipment of certain products to Alaska and Hawaii. Some of these items include, but are not limited to: sunscreens, pressurized cans, aerosols, products with corrosive or flammable chemicals.